When will my order ship?

Orders are typically processed within 2–5 business days. During collection launches and pre-orders, processing times may be longer. Estimated shipping times will always be listed on the product page.

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Do you offer pre-orders?

Yes. Some Thousand Island collections are released as pre-orders to reduce waste and ensure every piece is produced with intention. If an item is a pre-order, the estimated shipping date will be listed before checkout.

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How do your garments fit?

Our pieces are designed with a modern streetwear fit. Please refer to the size guide on each product page before ordering.

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Will sold-out items be restocked?

Some core pieces may return, but most collections are released in limited quantities. Once they’re gone, they’re typically gone for good unless brought back by popular demand.

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Do you ship internationally?

Yes.

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How can I track my order?

Once your order ships, you’ll receive an email with your tracking information.

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Can I change or cancel my order?

If your order has not entered production or shipped, contact us as soon as possible. We’ll do our best to accommodate your request.

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What is your return policy?

Returns are accepted on eligible unworn items within the return window outlined in our Shipping & Returns Policy. Sale items, limited releases, and pre-orders may not be eligible for returns.

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What makes Thousand Island different?

Thousand Island is more than clothing—it’s a mindset.

Every collection is built around purpose, discipline, and vision. We don’t chase trends. We create timeless pieces that tell a story and encourage people to build their own path.

Focus fuels fortune.

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How do I contact you?

Email us anytime through our Contact page. We aim to respond within 24–48 business hours.