Shipping Expectations


How does Made to Order work?

Every piece in the Fortune Collection is made to order during our limited order window. Production begins after orders are placed and fulfilled in the order they were received.



When will my order ship?

Please allow 2-3 weeks for production and delivery. This approach allows us to focus on quality , reduce waste and produce each piece with care. As soon as your order ships you'll recieve confirmation email with tracking information.

Can I cancel my pre-order?

Pre-orders may be canceled within 24 hours of purchase. After that, production is reserved for your order and cancellations are no longer accepted.


Will I receive updates?


Yes. We’ll keep you informed throughout the process and send an email when your order enters production and again when it ships

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How do your garments fit?

Our pieces are designed with a modern streetwear fit. Please refer to the size guide on each product page before ordering.

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Will sold-out items be restocked?

Some core pieces may return, but most collections are released in limited quantities. Once they’re gone, they’re typically gone for good unless brought back by popular demand.

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Do you ship internationally?

Yes.

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How can I track my order?

Once your order ships, you’ll receive an email with your tracking information.

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What is your return policy?

Every item is crafted specifically for you so because of this all sales are final. Please review your order sizing and shipping information carefully before purchase. Damaged and defective or incorrect items contact us within 7 days of delivery by email and we will resolve.

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What makes Thousand Island different?

Thousand Island is more than clothing—it’s a mindset.

Every collection is built around purpose, discipline, and vision. We don’t chase trends. We create timeless pieces that tell a story and encourage people to build their own path.

Focus fuels fortune.

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How do I contact you?

Email us anytime through our Contact page. We aim to respond within 24–48 business hours.